Everyone is a credit card user nowadays. I have paid of late some credit card payment to one of my spare cards here in Malaysia. Without knowing that the supplementary card which is held by my brother in Cambodia is also making transactions. To the short of it, some oversight was made and I didn’t realised that I have no access to his card and he being out of the country for couple of months can no longer use the card anymore. How irony when the bank called up chasing after the payment and due to the fact that he has been out of the country, he is unable to make any payment to the card right now. What should I do? I told the caller to make a balance transfer from the supplementary card to the principal card and I was told that it can be done. So, because I trust the camel too much, not realising that they didn’t do any balance transfer at all, The amount owed has topped up too much and causing the cards been blocked by them. Right now they are having some problem realising how to make payment of the card from cambodia as he didn’t keep any money here in Malaysia. It also seems that my hand is tied as I cannot make any payment from my card to his.

Unlike other bank where the supplementary card amount is automatically transferred to the principal cards, This bank operates at a different level of understanding. What an irony that one without the card number cannot see the card transaction details at all whilst also unable to make any payment to the card. I think they should rethink about the transactions rather than just their simple work process to inconvenience the customer. So, Good luck to the Camel - Ambank.